Last updated: September 2025
About our Privacy Policy
This website (https://balancehealthcentre.co.uk/) is operated by 1ST FOR HEALTH (NW) LTD (“we”, “us”, “our”), incorporated in England and Wales under company registration number 05577751. Our registered office is at Seymour Chambers, 92 London Road, Liverpool, L3 5NW.
We are committed to protecting your privacy and complying with our data protection obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and any other applicable UK legislation (together, “Data Protection Law”).
When you interact with us or use the website, we act as the data controller of your personal data. This means we are responsible for deciding how we collect and use it.
This notice explains the types of personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have.
We may update this notice from time to time by posting a revised version on our website. We encourage you to review it periodically.
Contact details
If you have questions about this notice or how we use your personal data, you can contact us at:
Balance Health Centre
461 West Derby Road
Liverpool, Merseyside, L6 4BL
Phone: 0151 263 6442
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
What personal data we collect
We may collect the following categories of personal data when you use our site or services:
-
Identity and contact data (name, address, phone number, email, date of birth).
-
Health and lifestyle information you provide to us in connection with booking or receiving treatments.
-
Payment and transaction data when you pay for services.
-
Technical data such as IP address, browser type, device identifiers and cookies.
-
Usage data about how you interact with our site (pages visited, links clicked).
-
Communication history, including emails, calls, and contact form submissions.
How we use your personal data
We use your personal data for the following purposes:
-
To provide and manage our services, including appointments and treatments.
-
To respond to enquiries, complaints, or requests.
-
To process payments and maintain financial records.
-
To send you service updates and, with your consent, marketing communications.
-
To ensure the security and integrity of our website.
-
To comply with legal obligations and regulatory requirements.
We do not use your data for fully automated decision-making that has legal or similarly significant effects.
Lawful basis for processing
We rely on one or more of the following lawful bases under UK GDPR:
-
Contract – to perform a contract with you or take steps at your request before entering into a contract.
-
Legal obligation – to comply with legal or regulatory requirements.
-
Consent – where you have given consent (e.g. marketing, special category data).
-
Legitimate interests – where it is necessary for our business interests (e.g. ensuring network security), provided your rights do not override these.
Sharing your personal data
We may share your personal data with:
-
Our employees, contractors, and advisers who need it to carry out their roles.
-
Service providers who process data on our behalf (e.g. booking systems, IT support, payment processors, marketing platforms).
-
Regulators, law enforcement agencies, or public authorities when required by law.
-
Professional advisers such as insurers, accountants, and solicitors.
-
Prospective buyers, investors, or successors in the event of a business transfer.
We may also share anonymised, aggregated data that does not identify you.
International transfers
Where our service providers are located outside the UK, we ensure appropriate safeguards (such as the UK’s International Data Transfer Agreement or adequacy decisions) are in place to protect your personal data.
Cookies and similar technologies
Our website uses cookies and similar technologies. Cookies are small text files placed on your device to help the site function, improve your experience, and analyse usage.
Types of cookies we may use include:
-
Strictly necessary – essential for site operation (e.g. security, booking forms).
-
Analytics – help us understand how visitors use our site.
-
Preferences – remember your settings and choices.
-
Marketing – may be used to deliver relevant adverts.
-
Security – help us detect and prevent malicious activity.
You can control cookies through your browser settings or via our cookie banner. For details, see our separate Cookie Policy.
Children’s data
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us.
How long we keep your data
We keep personal data only as long as necessary for the purposes described in this notice or to comply with legal obligations. Typical retention periods are:
-
Contact and appointment records: up to 5 years after your last interaction.
-
Financial records: 6 years, in line with HMRC requirements.
-
Medical or treatment records: as required by healthcare regulation or insurance.
-
Cookies: durations vary (see Cookie Policy).
Your rights
Under Data Protection Law, you have the following rights:
-
Access – request a copy of the personal data we hold about you.
-
Rectification – ask us to correct inaccurate or incomplete data.
-
Erasure – request deletion of your data where appropriate.
-
Restriction – ask us to limit processing in certain circumstances.
-
Data portability – receive a copy of your data in a machine-readable format.
-
Objection – object to processing where our basis is legitimate interests or direct marketing.
-
Withdraw consent – where processing is based on consent, you may withdraw it at any time.
You can exercise these rights by contacting us. We may need to verify your identity before responding.
Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.
Third-party links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy notices of other websites you visit.
Complaints
If you are unhappy with how we process your personal data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO helpline: 0303 123 1113
Website: www.ico.org.uk